Learner Appeals Process
If at any point during your apprenticeship you are dissatisfied with the result of an assessment decision and feel that the decision is unfair. Some of the reasons for an appeal may be:
- You have been told that you need to provide further evidence or supporting evidence, authenticity, planning, feedback, reviews, or other documentation, but you do not understand why.
- You do not understand the feedback from your Coach/Tutor or disagree with this.
- You believe the evidence in the portfolio shows that you have achieved the standard/criteria.
Stage One.
In the first instance, appeals should be handled on an informal basis by learners raising their concerns with their Coach/Tutor. Tell your Coach/Tutor why you disagree, why you think the evidence you have put forward should cover the standards, and where the missing documentation, supporting evidence etc can be found. You will also need to put this information in writing, for your appeal. The Coach/Tutor must give a clear judgement, in writing, to you within 10 working days stating justification for the decision. You must complete Stage One before you progress to Stage Two.
Stage Two
If, after Stage One you are still not satisfied, you may appeal to the Internal Quality Assurer (IQA) or the Quality Assurance Manager (QAM). You will need to give the Internal Quality Assurer/Quality Assurance Manager a copy of the appeal you gave to your Coach/Tutor at Stage One. The Internal Quality Assurer or Quality Assurance Manager must give a clear judgement, in writing to you within 10 working days stating justification for the decision. REMEMBER, you must first follow the procedures shown in Stage One and Stage Two BEFORE going on to Stage Three.
Stage Three
If, after Stages One and Two, you are again still not satisfied, you must send a copy of the appeal you wrote in Stage One and Two to the Director of Apprenticeships. This time, in your written appeal, you must explain why you are unhappy with the decisions of the Internal Quality Assurer and the Quality Assurance Manager.
The Director will make one of two decisions:
- The Director will agree with the decision of the Coach/Tutor or Internal Quality Assurer and explain why to you, or
- The Director will agree with you and explain why to your Coach/Tutor and Internal Quality Assurer.
The Director of Apprenticeships will acknowledge the submission of the appeal within 10 working days. Upon receipt of the appeal, the Director will initiate an internal review. The outcome of the appeal, including the results of any further reviews of the evidence, will be communicated to you and within 10 working days of the conclusion. The decision of the Director is Final.
|
Staff Name |
Title |
Area of responsibility |
|
|
Cath Heys |
Director |
Quality Team |
catherine.heys@datalaw.org |
|
Reviewed Date |
30/08/25 |
Next Review Due Date |
30/08/2026 |
|
Reviewed by |
Cath Heys Director |
Signature |
Cath Heys |